Included Health

How it Works

Included Health is available to all eligible employees and their covered dependents enrolled in a BCBS or UMR medical plan. They are your first stop for all your Windstream healthcare and benefits questions. Your personal care team will take the time to get to know you, understand your needs and help you get the most out of your benefits coverage. With Included Health, you can get expert help at no cost to you.

What is included?

Included Health can help you and your family:

  • Find top, in-network doctors in your neighborhood. Included Health uses a high quality algorithm to identify the best doctors based on your specific needs, and even helps you schedule an appointment.
  • Talk to medical staff 24/7 about your history and symptoms. You get one-on-one support to help you make informed decisions about medical care.
  • Get a second opinion on your medical condition or treatment plan. If you have questions about your diagnosis or treatment, Included Health will connect you with a world-leading expert who is experienced in treating your condition.
  • Understand your plan. Figure out what’s covered by your Windstream benefits, and find ways to minimize your out-of-pocket costs.
  • Solve your complex insurance claims and billing issue. Included Health will work directly with your insurance provider, doctor’s office, or medical facility to ensure your claim was processed accurately.
  • Connect to the right resources for your unique healthcare needs, right away. Your care team will get to know you and refer you to other benefit partners based on your needs.

Connected Care Program

Have you had a recent hospital visit or one coming up soon? Do you need help reaching your health goals?

Thanks to Windstream, you’ve got a personal care team to support you through it, every step of the way. On call 24/7 at no cost to you, the Connected Care Program by Included Health makes sure you get the highest-quality healthcare out there.

When you enroll in the Connected Care Program, you get dedicated nurse, primary clinician and a care coordinator that handle it all for you, so you can meet your health goals and save money along the way.

Enlist a team of professionals to help with your healthcare concerns, big and small.

  • Long-term chronic conditions, including recent diagnoses.
  • Upcoming or recent hospitalizations and surgeries.
  • Support through pregnancy, and your baby’s first year of life.

Expert Medical Opinion

A second opinion gets you confidence in your care

Get a second opinion from a leading expert to explore treatment options, alternatives to surgery, new medications, and more. Once you start your second opinion, Included Health handles the rest.

How it works:

Your care team collects all your records, tests and doctor’s notes. You will then be paired with a leading expert for your condition to review your case without any appointments, exams, or costs for you. From there, your expert doctor takes a look and provides a second opinion that your care team discusses with you and your primary doctor. It’s that easy.

When to get a second opinion:

  • You have an existing treatment plan that you want an expert to review
  • You’ve been recently diagnosed with a healthcare concern and want the best care for you
  • You’ve been receiving treatment but aren’t feeling better
  • You’re considering surgery but want to explore other options

Get Started

Activate your account so you’re ready to go when you need it.