Telemedicine & Virtual Primary Care

If you are enrolled in the UMR or BCBS medical program, you have access to convenient, quality virtual primary care—Primary 360 and other virtual health care benefits with Teladoc Health.

Primary360 allows you to select and see a consistent primary care physician virtually for everything from an annual wellness exam, lab orders, prescriptions, or referrals to in-person specialists to help you stay on top of your health. You have access to U.S. board-certified clinicians, anytime and anywhere. You can have appointments by phone or video, all from the comfort of your home.

With care through Primary360 you get:  

  • A board-certified doctor of your choice to manage all your health needs and a dedicated care team of nurses and medical assistants who are with you every step of the way.
  • Virtual wellness visits on your schedule and from your home, work or wherever it’s convenient for you.
  • Access to services including primary care, 24/7 care, mental health, dermatology and more! For those who had UMR in the past, this includes the same great telemedicine service you may have used previously and adds the opportunity to have a virtual primary care physician.
  • A set fee for the visit – you will see the cost before you confirm the virtual visit.

Getting started with Primary360 is easy:

Already registered for Teladoc Health?

  • Simply log-in to your account via the Teladoc Health app or
  • Select “Primary360” to schedule your first visit with a board- certified doctor

New to Teladoc Health?

  • Download the Teladoc Health app or visit and create your account
  • Once you complete registration, select “Primary360” to schedule your first visit

For assistance, contact Teladoc Health at 1-800-835-2362, visit, or download the app. Create your account today.

General medical services are available to employees enrolled in the UMR and BCBS medical plans. Mental Health services are available to those age 13 and up.

Surest Choice Medical Plan

If you are enrolled in the Surest medical plan, virtual care is offered through Doctor on Demand. You can connect with a board-certified doctor via live video right from your phone, tablet or computer on-demand 24/7 or by appointment.

You can talk with experienced, licensed psychiatrists and therapists about mental health needs including anxiety, stress, workplace concerns and insomnia – available 7 days a week, from the privacy of your home.

Doctors can also help with colds and allergies, migraines & headaches, diabetes, labs and screenings, prescriptions, refills and more.

For assistance, contact the Surest Member Services at 866-683-6440. You may also visit the Surest app or website for cost and coverage.

Helpful Links

Employees Enrolled in BCBS and UMR

Employees Enrolled in Surest Medical Plan