Dependent Verification

Dependent Verification Instructions to Add a Spouse or Child to the Windstream Medical, Dental, and/or Vision Plan

Businessolver conducts dependent verification on behalf of Windstream when an employee first adds a spouse or child to the Windstream Medical, Dental, and/or Vision Plan. This can happen through the new hire enrollment process, with a life event, or during annual enrollment. Standard verification documents include a birth certificate for a child and a marriage certificate and a tax return for a spouse. Copies of documents are uploaded directly into the Businessolver platform. If dependents are not verified due to incomplete or late submission of documents, dependents will not have coverage on a Windstream Plan.

Incapacitated Child(ren) on the Windstream Medical, Dental, and/or Vision Plan Past Age 26

Incapacitated children are able to remain on Windstream Medical, Dental, and Vision Plans past age 26 provided they were on the Plan(s) prior to age 26 and are deemed medically incapacitated by the medical carrier. If your child is incapacitated and is approaching age 26, please reach out to Included Health at 855-524-8426 for assistance with the medical review process with your respective medical carrier, BCBS or UMR. Absent an incapacitation certification, all children are removed from plans the month in which they turn 26 and are offered individual COBRA coverage for a period of 18 months. Incapacitation certification can be approved by the medical carrier for a period of time with required re-certification or for life.

BCBS Verification Form

Surest Verification Form, Administered by UHC

UMR – Call Included Health or email [email protected] 60 days prior to the month your incapacitated dependent turns 26.  UMR will then send you a member-specific form to begin the verification process.