Health Advocate/365 HUB

Health Advocate services are included when you enroll in a medical plan and provide personalized assistance to help you navigate the health care system, from understanding claims to choosing providers and negotiating fees.

Health Advocate provides employees and their eligible families member which includes spouse, dependents, parents and parent in-laws with confidential, one-on-one help from an industry expert who knows the ins and outs of the complex healthcare system. their team of trained Personal Health Advocates is skilled at working with healthcare providers, insurance plans and other health-related organizations to resolve complex clinical and administrative issues. Whether it’s deciding the right course of treatment, understanding care options, or resolving a billing issue, Health Advocate is there to help — saving time, money and worry.

 


SAVE TIME & MONEY WITH THE 365 HUB

If you enrolled in the 365 HUB program, you can access your benefits from your Mercer Marketplace home page. Learn more about your benefits.

Shop around and save!

The Health Cost Estimator+ pricing tool makes comparing the cost of care easy, by providing detailed cost information up front, so you can choose the right care at the right price.

Here’s how to get started:

  • Select “Compare prices” on the 365 HUB landing page. Follow the prompts on the screen and start saving.

Received a surprise medical or dental bill?

We’ll negotiate a discount. Just send us the bill!

Here’s how to get started:

  • Send us your medical or dental bill of $400 or more
  • We’ll contact the provider on your behalf to negotiate a discount on the amount due
  • If an agreement is made, we’ll get the provider’s signoff on the terms and conditions
  • You’ll receive a Savings Result Statement summarizing the outcome and payment terms

Physician search and quality comparison tool enhancements

The 365 HUB’s provider search portal contains performance details and insights on over 1.4 million healthcare providers across the country, including a comprehensive directory of 1.2 million physicians. 365 HUB enrollees can search for and compare in-network providers based on their location, and by clinical procedure, condition, diagnosis, and specialty. Physicians can be compared by clinical quality outcomes, areas of clinical expertise, years of experience, and much more…

New: Over 200,000 behavioral and mental health providers have been added to the portal, including psychiatrists, psychologists and social workers.

Here’s how to get started:

  • Select “Compare Quality” and follow the prompts on the screen to proceed.
  • Or speak to a Personal Health Advocate at 1 (866) 385-8032 8:00 AM to Midnight Eastern.

Get an expert medical opinion

Any diagnosis can be overwhelming. An Expert Medical Opinion can help you make sure you are getting the right care, right now. 365 HUB Physician Case Managers put you first to help guide and support you through any medical concern such as:

  • An impending surgery
  • Review of current treatment
  • A new diagnosis
  • An ongoing, chronic condition

The 365 HUB matches patients to doctors who are the leading experts on their specific conditions. They help you understand what is happening, navigate the healthcare system, and get the best answers to your biggest questions so you can move forward with confidence.

Here’s how to get started:

  • Select “Get Expert Opinions” and follow the prompts on the screen to proceed.
  • Or speak to a Personal Health Advocate at 1 (866) 385-8032 8:00 AM to Midnight Eastern.

 

Compare prescription drug costs

Prescriptions can be expensive, and different pharmacies can charge different amounts, making it hard to know if you’re getting the best price. Register with your insurance information to search local pharmacies and view your actual out-of-pocket costs before you fill a prescription.

Here’s how to get started:

  • Log in to your employer’s Mercer Marketplace enrollment site
  • Click “Get started now. Your health matters” on the 365 HUB banner
  • Select “Compare prices” on the 365 HUB landing page
  • Register and create a OneRx account to enter your insurance information
  • Follow the prompts on the screen and start saving!

Helpful Links

Questions?